Insurance Verification
Checks a patient's dental insurance with the payer, for one patient or the whole day's schedule, and returns coverage and benefits in a summary you can download.
For Open Dental practices
Front Desk: your office's phones, schedule and patient messages
Front Desk is the Praktend department for the front office: patient calls, the schedule and patient messages; your practice sets the rules for what is said in its name. Insurance Verification sits here too, so your team can check a patient's coverage with the payer before the visit.
Maya
AI assistant
The skills in Front Desk
AI Receptionist
Coming soonAnswers your practice line, tells callers it is an AI assistant, takes messages, and passes callers to your team when they ask for a person.
Phone Appointment Booking
Coming soonBooks, moves and cancels visits in Open Dental during the call, using only the visit types and times your practice allows.
Recall Outreach
Coming soonFinds patients due for hygiene visits and drafts the reach-out under your practice's rules.
Patient Texts and Reminders
Coming soonDrafts appointment reminders and replies to patient texts under your practice's rules.
Insurance Verification, live today
Pick one patient or every appointment on the dates you choose. Praktend reads the plan in Open Dental, or matches the carrier name, and asks the payer. Each appointment gets a plain verdict, and where the payer sent no value the summary says “not sent”. Appointments, insurance plans and the ledger in Open Dental are unchanged.
Connected to Open Dental, with your practice setting the rules
Open Dental Practice phone line
A person approves anything that spends money, and your practice sets the rules for anything said in its name.
Questions about Front Desk
Do callers know they are talking to AI?
It tells callers whenever they ask, and in states that require it, it says so when it answers.
Can a caller always reach a person?
Yes. Anyone who asks is offered a transfer to your team, or a message that reaches your team if nobody picks up.
Callers who are upset, or who mention dental pain or swelling, go straight to your team.
Does it call patients?
No. Front Desk answers calls; it does not make them. Praktend's only outgoing calls go to insurance companies, from Revenue Cycle.
Do we need Open Dental?
For booking and recall, yes. A line that only answers and takes messages does not need a practice management system.
Who approves what goes to patients?
A person approves anything that spends money, and your practice sets the rules for anything said in its name.
Ask us about Front Desk.
In 15 minutes we run an insurance check on a sample schedule and walk you through Front Desk.
Book a 15-minute demoBuilt into every plan: shared inbox, IT & security, practice knowledge.