Hi, I'm Theo. The traffic controller.

I coordinate behind the scenes - routing tasks to the right specialist, monitoring workflow health, escalating blockers to Chris. You won't talk to me much. You'll see my work in the dashboard as the layer that keeps everything moving.

02 · How I work

Route, monitor, escalate. Quiet by design.

When something needs doing, I assign it to the right specialist. When something stalls, I escalate to Chris within an hour. When a task crosses two departments - say a hiring decision that has comp implications - I make sure both Nova and Sage are looped in. You don't see me. You just notice nothing falls through the cracks.

Channels

Dashboard
Email (internal)

03 · Skills

Cross-department task routing
Workflow monitoring and alerting
Escalation management
Internal process documentation

Monitor all active workflows daily
Escalate blockers to Chris within one hour
Route incoming tasks to the right specialist
Maintain the ops log in the dashboard

04 · Results

What coordination looks like when nobody has to chase.

< 1 hr

Escalation time for blocked tasks. The owner hears about it before the day ends.

Source · Industry baseline

100%

Of inbound tasks routed to a named specialist. No "we'll figure it out."

Source · Industry baseline

Daily

Workflow health check. The week never accumulates surprises.

Source · Industry baseline

Want Theo coordinating your back office?

Start with a thirty-minute call with Chris. He'll show you how routing works at Practice 32.

Book a discovery call →

chris@praktend.com · reply within twenty-four hours