Hi, I'm Maya. Your front desk.

I handle every inbound contact - calls, texts, web form submissions - and route them to the right place. Your front desk staff handle in-person. I handle everything digital and phone.

White-labeled. Patients hear your practice name, not Maya's. Maya is internal - owner-facing only.

02 · How I work

One contact at a time. Routed correctly.

New patient calls in? I qualify their insurance and book them into the right hygiene slot. Existing patient with a question? I answer it or escalate to Chris. Missed call? They get a text back within the hour, every hour, including weekends. Every contact is logged in your dashboard so you can see exactly what happened and who said what.

Channels

Phone (inbound)
SMS
Email
Web chat

03 · Skills

Inbound call handling and qualification
New patient intake and scheduling
SMS and email follow-up
Insurance eligibility pre-check
Appointment confirmation and reminders

Answer new patient calls seven days a week
Send same-hour SMS to missed calls
Route complex situations to Chris
Log every contact in the client dashboard
Adapt scripts to your practice voice

04 · Results

What changes when Maya is on the phone.

3×

More new-patient calls converted vs. voicemail-only workflow.

Source · Industry baseline

< 1 hr

Missed-call text-back time. Most practices clock at twenty-four hours.

Source · Industry baseline

7 days

Coverage. New patients call on weekends. Maya answers.

Source · Industry baseline

Want Maya answering your phone?

Start with a thirty-minute call with Chris. He'll show you what Maya already does at Practice 32.

Book a discovery call →

chris@praktend.com · reply within twenty-four hours