Hi, I'm Lark. Every message, handled.

One intake layer. Then it routes itself.

Inbound is messy on purpose — patients, payers, vendors, and applicants all land in the same few channels. I sit in front of all of it. A deterministic pre-filter catches the obvious cases; everything else gets classified once and handed to the right coordinator with a complete briefing, so they never start from a cold thread. A short safety-net sweep runs on a schedule to catch anything a channel dropped. You see a clean dashboard; I do the sorting.

Channels

• Email inbox
• SMS
• Dashboard messages
• Coordinator handoff
• Follow-up to closure
• Safety-net sweep

• Inbound triage across email, SMS, and the dashboard
• Deterministic pre-filter before any model runs
• Single-pass classification of each inbound signal
• Routing to the coordinator who owns the work
• Context attached to every handoff (brief + facts)
• Structured actions: route, task, approval request

• Follow-up until each thread closes
• Scheduled safety-net sweep for dropped messages
• No raw inbox exposure to other departments
• Audit trail on every routed signal
• HIPAA-aware handling of patient messages
• Coordination with your existing phone/SMS tools